SHIPPING
SHIPPING CHARGES
For all eligible packages we use Australia Post. Our website automatically works out the postage charge based on the delivery postcode. You can check postage charges before committing to buy by placing the item in the cart and hitting the “calculate shipping” button on the cart page.
For packages too large for Australia Post we will use an appropriate courier. Couriers include but are not limited to Couriers Please, Allied Express, TNT, Fastway.
DELIVERY TIMES
For smaller items orders are usually dispatched within 3 business days receiving your order unless we are experiencing a higher volume of orders at certain times of year, such as Christmas, when we are on sale, or running a promotional offer. We aim to dispatch all orders as soon as possible but please allow up to 5 business days for dispatch. Delivery times can vary depending on the service used but on average it takes 2-6 days for delivery from when your order is dispatched. However! Sometimes deliveries can be slow due to unforeseen circumstances beyond our control, so please allow up to 14 working days for your delivery to arrive. Please note we do not dispatch orders at the weekend as our workshop is closed. Custom made furniture will usually dispatch in 4-6 weeks but can sometimes take 10-12 weeks depending on size of order.
RETURNS
When returning any item(s) to us please be sure to include a note inside the package so that we know your order number, the reason for the return and what you would like us to do ie, replace or refund. Custom orders are excluded.
RETURNS ADDRESS:
The Timber Shack, 62 Webber Parade, Keilor East, Victoria, 3033
Email: info@thetimbershack.com
RETURNS POLICY:
If you are not completely satisfied with your purchase(s) for any reason you are entitled to return any or all of the items to us for a full refund or exchange (custom made order excluded). During Christmas we offer an extended returns period up until the 27th of January for items ordered from November onwards. After that the returns period will revert back to 30 days from the order date.
All items returned must be in their original condition. We reserve the right to withhold a refund, credit or exchange for any of items returned to us that are deemed unfit for re-sale.
All returned items remain your responsibility until they arrive back at our workshop. We recommend that all returns are sent using a traceable service such as Recorded Delivery or via an equivalent service that requires a signature upon delivery.
Orders returned for refunds will have the original shipping cost deducted from the refund unless the item is faulty, in which case the full order value including postage will be refunded. If the order qualified for free shipping at the time of purchase, then a full refund for the entire order value will be granted, but if a shipping charge was applied to the order, that will be deducted from the refund. Please allow 5 workings days from when you are notified of your refund until the money appears in your account.
